Frequently Asked Questions
What is Kickstart RX (Powered by PharmX)?

At Kickstart RX (Powered by PharmX), we are your trusted health and wellness partner, offering care for a variety of conditions. Through our platform, we make virtual medical consultations accessible and connect you with affordable, high-quality prescription treatments—all from the comfort of your home.

Our expertise spans a wide range of care, from managing discomfort to addressing acute, subacute, and chronic health issues. Every physician, based in the US, conducts an in-depth assessment of each patient and prescribes medication when appropriate.

Our mission is to provide accessible, cost-effective, and exceptional healthcare solutions to individuals and communities across multiple states. With ongoing expansion, Kickstart RX (Powered by PharmX) offers a broad spectrum of care options, regardless of insurance coverage, at prices much lower than those of many competitors. Experience our services, which include free 2-day shipping, all through a convenient online platform.

To begin, simply choose the therapy you need, click on “Get Started,” and complete a short set of medical questions. Once submitted, our U.S.-based doctors will review your responses thoroughly and prescribe the necessary medications.

You can expect feedback within 24 hours. In certain states, a video consultation or live chat may be required. If that’s the case, one of our doctors will contact you directly to finalize your consultation via the appropriate method.

You may be eligible for a complimentary consultation with your order. If medication is appropriate, you can access it through the Kickstart RX (Powered by PharmX) platform at significantly lower prices compared to other websites, often more affordable than your local pharmacy.

We do not accept insurance. At Kickstart RX (Powered by PharmX), we believe that access to quality care should not depend on a third party’s decision. By bypassing traditional insurance barriers, we prioritize transparency and convenience.

Our prices for doctor consultations and medications are highly competitive, often even more affordable than using insurance.

Yes, all of the doctors you interact with are fully licensed to prescribe medications and treat patients in the state you reside in. This ensures that you can access the medications you need, on your schedule, with minimal hassle.

Yes, you have the option to use your local pharmacy, and our doctors can send your prescription there. However, the most affordable pricing and the most convenient option will be through Kickstart RX (Powered by PharmX) network of affiliated pharmacies. Please note, we cannot guarantee the pricing at your local pharmacy, and it may differ from what we offer.

You will be billed for your medication at the time it is shipped, and the cost will be based on the treatment plan you choose. This ensures you only pay once the medication is on its way to you, giving you transparency on charges before your order is finalized.

Yes, we take the privacy and protection of your information very seriously. For more details on how we handle and safeguard your personal data, please review our Privacy Policy.

 

We treat patients aged 18 and older. If you are under 18, we recommend seeking treatment from a local primary care physician for your healthcare needs.

In case of an emergency, please call 9-1-1 immediately. It is important to seek professional medical help without delay if you are facing an urgent health situation.

State regulations require that our medical providers verify the identity of individuals they are treating. As part of this process, we may request that you upload a photo of yourself along with a government-issued photo ID. This helps ensure that we are in compliance with medical and legal standards while providing care.

No, a signature is not required for the delivery of your medication. It will be shipped via Rush No-Contact delivery, ensuring it arrives safely without the need for you to sign upon receipt.

You can update your payment method at any time by logging into your account and following the prompts to make changes. This ensures you have control over how payments are processed for your orders.

To resolve your inquiry, please visit the “Contact Us” section of our website and create a ticket. Our team will review your submission and respond promptly to address your concerns.

Once you complete the online consultation, you can expect a response from one of our US-based doctors within 24 hours. In certain states, a live chat or video consultation may be required. Afterward, your order will be processed and sent to the dispensing pharmacy for shipment.

You can log in to your account and easily update your shipping address whenever needed. Once your medication is shipped and delivered, you can also modify your address for all future shipments.

You can log in to your account at any time to reorder or cancel your medication. Before your medication is refilled and billed to your credit card, you will be contacted for confirmation. Once approved, your medication will then be shipped to you.

Federal and state laws prohibit the return of medications, making all sales final. If you have any specific concerns, please reach out by creating a ticket in the “Contact Us” section, and our team will assist you.

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